Yes, our hardware is capable of that. We do aggregation of data in our Hadoop BigData Cloud platform.
For instance: a company with 2000 refrigerators is spread all over USA and different parts of the world. Each device is independent with respect to the hardware and OS. Data uploaded from all these 2000 devices is aggregated to Hadoop BigData Cloud platform. Then all the data is displayed either in the User Interface or API (Application Program Interface) or Web Services.
Any time any request comes to Hadoop BigData Cloud platform, it always goes through multiple security levels before reaching to the database. We use technologies like JWT (JSON Web Token), HTTPS and 2-Factor Authentication. At no instance you can access database directly without going through these security levels.
Also, device data is partitioned per device, Device A cannot access Device B data.
IoTOnDemand Platform can work with Apple iOS and Android smart phones.
We need a data & telephone connection for 2 Factor Authentication. iPad, MacBook, Windows laptops or Chrome book are not feasible for 2-factor authentications.
For Industrial IoT, we integrate using API or Web Services with platforms like Salesforce, Service Now, Microsoft Azure, AWS or SAP, and or any other private cloud.
For instance: For a refrigerator company with 2000 refrigerators, spread across nation, IoT Data can be seamlessly integrated, collected, analyzed and sent to another application to calculate the power usage or utilization based on outside temperature. As we learn more about usage we fine tune it further.
Data requirement is very minimal, i.e. few bytes of data only. Let’s say we are doing a temperature reading every one minute. The packet size will be a few bytes only. Few more bytes are added due to encryption. So, to the max of 1KB of data of bust.
Video camera, on the other hand, is an extreme example and can take lot more bandwidth.
You do not have to upgrade the hardware until the manufacturer stops making those processors or components. The good thing about IoT is that we can upgrade new firmware and we keep on using the same hardware for a very long time.
We can upgrade the cloud engine, the firmware and the UI. We generally refresh UI every 6 months.
This price is for one product type. For instance: you manufacture table fans. As long as table fan remains a table fan, the price does not change. That is, if you use the same hardware in 10 different models of table fans price remains the same. But if you manufacture air-conditioners also, then that is a different product type. Hence, for the air-conditioner you will need one more license.
There might be two solutions. As table fan or a ceiling fan might use same hardware and firmware. AC or refrigerator is totally different solution. These three IoT model data are integrated into the same application. For instance, if someone purchases John Doe fans and also Joe Doe AC. These two can be managed on same mobile application.
Our product is fully integrate-able and we have designed it in a way that multiple devices can be handled from multiple locations.
No, any data we collect is not shared with any third party. Only you have access to data.
Tier 3 support is free. Tier 3 problems are typically firmware or database related. Mostly to solve Tier 3 problems you need technical subject matter experts.
We can provide support within 24hrs. Initially when you launch the product, we pair a technical expert with you who will frequently be in touch with you. Once the device is stabilized after a few months, Tier 3 problems will not rise very often.
We expect you to take care of Tier 1 & 2 issues yourself.
Tier 1 and 2 can be solved through built-in ticketing system. IoT devices are generally sub 100-dollar devices. Telephonic support is not provided.
Yes, when you buy the device, we will have a configuration which we think is best for user experience. Then when we sit with the manufacturer, they will also suggest the default configuration. The Health Scripts, for instance; in those scripts, provide the option to “reset to default value”. We can modify these values as we learn more about the product.
Unlike other IoT Cloud service providers, IoTOnDemand platform provides great flexibility of scalability of your products.
The per device cost of $1, covers thousands or millions of devices of the same product type. To add another product line, you need another license, which will provide you the flexibility to expand your production to thousands and millions in number.
IoTOnDemand device is designed to anticipate all failure scenarios and provide personalized solutions.
The ‘Health Scripts’ for instance, are part of user experience. We have built these scripts to solve common issues.
This minimizes helpdesk load and gives more control to end user. These scripts can be automated and can be modified as we learn more about product.
IoTOnDemand Platform configures servers for each client and stores the data collected in these specific servers. The data is aggregated in our Hadoop BigData Cloud platform.